FAQ

 

Frequently Asked Questions 

  • What is Dukkan Avantique?

Dukkan Avantique is a Palestinian fashion brand based in Dubai, creating storytelling pieces inspired by third-culture identity, heritage, and individuality.

  • Where is Dukkan Avantique based and do you ship internationally?

We’re proudly based in Dubai, UAE, and offer international shipping so our pieces can reach our community worldwide.

International shipments may be subject to customs duties and import taxes, which are assessed by local authorities and must be paid by the recipient. Refused deliveries due to unpaid duties are not eligible for a full refund.

  • What makes Dukkan Avantique’s designs unique?

Each piece is storytelling-driven, blending cultural influences, art, and versatility, designed to be worn in multiple ways and express identity.

  • How can I find my size at Dukkan Avantique?

Our size guide is available on every product page to help you find your perfect fit. You can also contact us for styling advice.

  • How long does delivery take for Dukkan Avantique orders?

Orders within the UAE typically arrive next day, while international deliveries take 4–8 business days depending on your location.

  • How do I make a purchase?  

Browse our website, select your desired product, and click ‘Add to Bag’. View your cart via the bag icon and proceed to Secure Checkout. We accept Cash on Delivery (UAE), Apple Pay, and Visa. Follow the prompts to complete your order safely.

  • How can I track my order? 

After shipping, you’ll receive an email from the courier with your tracking number and link. If you haven’t received it, contact us at sales@dukkanavantique.com for assistance. 

  • What is your refund policy? 

Refund request needs to be requested within 7 days of receiving the order. The item will need to be return within 7 days of the request being made. The customer is in charge of shipping the item back to the provided address. Contact sales@dukkanavantique.com to request an refund. Products that are worn or damaged are not eligible.

  • What is your exchange policy?  

Currently we do not accept any exchanges. In order to do this, you will need to initiate a return, and then place a new order for the preferred item.

  • I received a damaged product, what should I do?

Email sales@dukkanavantique.com with proof of damage within 2 days of receiving your order. We will assist you promptly.

  • Have any other questions?

For all other inquiries, reach out to us at sales@dukkanavantique.com